Violence at Work - A Guide for Employers and Employees on Dealing with
This publication gives practical advice to help you find out if violence is a problem for your staff and if it is, how to tackle it.
Table of Contents
FOREWORD
1. VIOLENCE IN THE PLACE OF WORK
2. WHAT IS VIOLENCE AT WORK?
3. WHOSE CONCERN IS IT?
4. WHY REDUCE THE RISK OF VIOLENCE AT WORK?
5. WHAT IS THE CAUSE OF VIOLENCE AT WORK?
6. WHAT TYPES OF WORK CAN BE AFFECTED BY VIOLENCE?
7. REDUCING THE RISK OF VIOLENCE AT WORK
8. MANAGEMENT ACTION PLAN
8.1. STEP ONE: Find out if There is a Problem
8.2. STEP TWO: Record all Incidents
8.3. STEP THREE: Classify all Incidents
8.4. STEP FOUR: Search for Control or Preventive Measures and Plan
8.5. STEP FIVE: Decide What to Do
9.6. STEP SIX: Put Measures into Practice
8.7. STEP SEVEN: Review and Check that Measures Work
